Whitney Hess is an independent user experience design consultant based in New York City. Most recently she was on the design team at Liquidnet, an international financial software company that runs the leading electronic marketplace for wholesale stock-trading. Previously she was an interaction designer at two marketing agencies, Digitas and Tribal DDB, where her clients included American Express, New York Times, Allstate, Claritin, Tropicana, and EarthLink. Most notably she helped to conceive, design and test an innovative card search tool for American Express and is named as a co-inventor on its U.S. patent.
Though she began her higher education in computer science, Whitney received a Bachelor of Arts in Professional Writing and Master’s degree in Human-Computer Interaction from Carnegie Mellon University. For the Master’s capstone project, she was one of five HCI students to develop Roadcasting, a system that allows drivers to create and share their music playlists with other cars on the road. The project has received press from Wired, MIT Tech Review, Slashdot, BoingBoing and more.
Whitney writes about technology and customer experience on her blog Pleasure and Pain at http://www.whitneyhess.com/blog